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SAP Managed Services (AMS)

TRUSPEQ Edge Engagement Model For Managed Services and Application Support

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Application Management Services (AMS) at TRUSPEQ are designed to do more than just keep your systems running. With our Edge Engagement Model, your SAP ECC or S/4HANA landscape becomes a continuous source of business value. Powered by SAP Process Insights, we deliver measurable improvements through proactive monitoring, optimization, and automation. Our approach aligns support with your transformation roadmap—making AMS a driver of innovation, agility, and growth, backed by governance, transparency, and flexible engagement models. TRUSPEQ is currently delivering trusted SAP Managed Services and SAP AMS (Application Management Services) across industries globally and pan-India.

TRUSPEQ’s Application management services are designed for flexibility and choice. Our approach is tailor-made, offering a range of models to meet your business needs. It could be across solutions and modules of SAP ERP or it could be a module or solution you want your internal team to be free from.

As a trusted SAP Gold Partner, we provide scalable and reliable SAP support services across India through TRUSPEQ EDGE engagement Model , including key cities such as Chennai, Coimbatore, Bangalore, Hyderabad, Kolkata, Delhi NCR, Kerala, Telangana, and Noida, Gurgaon, as well as global locations like the UAE, Singapore, and the USA.

We provide dedicated support, where we establish an extended team at onsite or offshore locations for our customers. Alternatively, it could be “pay as you use” from our shared resource Pool.

Why Choose TRUSPEQ Edge Engagement Model for SAP AMS?

We have a model for all kinds of customers:

How can we help?

Choose the delivery model from the many options that TRUSPEQ provides, like dedicated, shared, onsite, or remote support.

Increase focus on innovation and new opportunities while the TRUSPEQ support team manages the routine support.
Scale your SAP AMS support up or scale down in terms of width and breadth, progressively reduce or ramp up the support as per system maturity and add or remove the module coverage giving you complete flexibility from a cost and operations perspective.

TRUSPEQ has a dedicated SAP Managed Services team of governance specialists who will guide you from assessment to transition and optimization.

Experience best-in-class tracking and monitoring of support issues, resolutions, and witness the transformation of your SAP landscape into greater stability.

TRUSPEQ support services also embed the user training and plan with your team to reduce the frequency of L1 and L2 tickets by systematically training and empowering your user base

SAP implementation lifecycle stages including Assessment, Solutioning, Planning, Knowledge Acquisition, Transition, Operations, and Optimization – TRUSPEQ’s end-to-end SAP delivery approach.

AMS Models

We provide SAP AMS (Application Management Services) in flexible and cost-effective Models, fit for the unique requirements of every customer.

How can we help?

Dedicated Client specific or shared

Full Time / Part Time

Adhoc / On Demand

Packaged Hours / Month

On site or off shore or Hybrid

Consumer-grade UX and personalised insights at your fingertips

TRUSPEQ’s GCC (Global Capability Center)

Designed to cover following areas of SAP for AMS

WRICEF development support and Fiori team can be harnessed for large scale post implementation developments and enhancements.
We have Expert BASIS team with capabilities for Administration, Upgrade and migrations and can support within required time zone/time window or 24/7.
Custom support model and approach for your SAP ERP / SAP S4 HANA, Ariba, Integration and cloud solutions support requirements.
SAP HCM on premises including country and region specific payroll support .SAP Successfactors support for Employee central and Talent suite
SAP Integrations and BTP

Digitally connected globe representing global SAP implementation, enterprise integration, and digital transformation solutions by TRUSPEQ.

Online support ticketing system to create, manage, monitor and reporting
Covering all functional and technical areas
SLA adherence on Response and Resolutions
Faster Customer On-Boarding : less than 2 weeks
Multiple Models to suit customer requirement..Starts with 100 hours per month to dedicated

Global illustration representing SAP Support AMS Models by TRUSPEQ, enabling application management services worldwide

Scalable: Quick Ramp up and Ramp Down
Monitoring: Practice Head / Lead and Delivery Head / Lead : Non Billable
Dedicated / Shared Resources / Ticket Based
8 hours for 5 Days ; 24 * 7
L1, L2 & L3 level consultants with defined roles

Hear From Companies Who Chose TRUSPEQ for SAP AMS Support

We have been using SAP as our ERP system for over 6 years now. We have been working with TRUSPEQ for AMS support, enhancement, export consulting and new module implementations. We are pleased to recommend TRUSEQ consulting services for all SAP related work including SAP AMS support services.
Their support has been very good and service response levels are above first-rate

Lakshmana Sreenivasan

Finance director-Precision Guided Munitions (PGM) industry with a continuum of solutions, ranging from design and manufacture, through to supply chain and maintenance.

Trust.
Speed.
Quality.

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FAQs

What is SAP AMS, and why does my business need it?

SAP AMS (Application Management Services) ensures your SAP landscape runs seamlessly after implementation. Instead of overloading internal IT, TRUSPEQ’s SAP AMS team manages day-to-day operations, enhancements, and issue resolution—helping businesses across industries maintain stability, reduce costs, and focus on innovation.

TRUSPEQ’s Edge Engagement Model is a structured framework that ensures clients gain continuous value from their SAP landscape through proactive support, governance, and measurable outcomes. It combines Traditional SAP AMS support models with added spark of Innovation drive & flexible engagement modes to deliver faster adoption, reduced risk, and long-term business impact.

What type of support models are available under SAP Managed Services (AMS)?

TRUSPEQ provides a flexible and wide range of AMS delivery models, including Dedicated, Shared, Onsite, Offshore, Hybrid, Adhoc, On Demand, and pay-as-you-use models. These options allow enterprises to scale support according to system maturity, project scope, or cost optimization requirements.

At TRUSPEQ, post-implementation support goes beyond troubleshooting—we ensure your SAP environment remains optimized, secure, and scalable over time. Through our TRUSPEQ Edge Engagement Model, we deliver structured, value-driven support that adapts to evolving business needs.

Our Application Management Services (AMS) include:

L1, L2 & L3 issue resolution and Incident manage
Automation and enhancements to drive ROI and continuous improvement with evolving business needs
On-site, offshore, or hybrid support models
Full-time, part-time, or on-demand resources
Proactive monitoring, system optimization, and landscape stabilization
Training and knowledge transfer to reduce ticket recurrence
Governance-led team setup to guide transition and performance
SLA-based ticketing with 8×5 and 24×7 options

This combination of Edge Engagement methodology and SLA-driven AMS ensures clients not only stabilize their SAP systems but also continuously improve and extract greater value from their investments. Our goal is to provide dependable, long-term SAP support that adapts as your business grows.

What is the average onboarding timeline for SAP AMS support?

TRUSPEQ offers faster onboarding, typically within 2 weeks. The process includes system assessment, knowledge transfer, and governance setup to provide uninterrupted SAP support services without disrupting ongoing business operations.

How are upgrades, migrations, and enhancements handled under AMS?

With 14+ years of project expertise, TRUSPEQ offers upgrade, migration, and enhancement support as a built in service within the AMS support contract. Organizations looking for end to end support can take advantage of premium engagement under TRSUPEQ Edge engagement model covering incident based support and Enhancements ,Upgrades and Migrations so that all the different streams get delivered within one contract rather than changing multiple vendors. Customers can gain multifold value through this engagement by leveraging already existing system knowhow .

Why choose an SAP Gold Partner for your AMS provider?

Working with an SAP Gold Partner like TRUSPEQ gives businesses access to certified, expert consultants, proven methodologies, and governance expertise. It ensures quality SAP AMS services across SAP solutions like SAP S/4HANA, Ariba, GRC, SuccessFactors, and integrations—delivered with global standards and local expertise.

How many levels of support (L1, L2, L3) are provided under AMS?

TRUSPEQ offers L1, L2, and L3 support levels with clearly defined roles:

L1: User queries & incident resolution
L2: Functional support & minor enhancements
L3: Complex technical issues, developments , WRICEF Objects