AMS

Application Maintenance Service

TruSpeQ’s application maintenance services make sure that you get the best out of your existing IT applications. Our services are delivered using the Global Delivery Model with delivery center in Bangalore India. We evaluate and analyze each of our client’s need to bring the right amount of off shoring and onsite support. With TruSpeQ you will see, enhanced life of your systems, and their systematic evolution with your business. We ensure reduced system downtime and help you focus on strategic initiatives by minimizing the time spent on routine activities.


TruSpeQ Consulting AMS Support Model:

Off shore team In sync with customer working hours as per Americas / EMEA / APAC timings and days

VOIP lines : customer and business user can reach support team very easily on your local number making communication smoother and faster

Flexible working hours to meet extended weekend support, mainly on month end closures

Flexible team size ramp up for mini projects / enhancements


Delivery Model:

Clients can interact Directly with consultants one to one on daily basis

Weekly review along with the team lead

Monthly review with Delivery Manager

Clear Escalation matrix, all levels of management can be easily contacted for any concerns / issues

Committed Management


TruSpeQ Consulting AMS Support Services:

SAP Basis support

SAP Solman Based Technical Support

SAP BPC Support and maintenance

SAP ABAP Development Factory

SAP BW support and maintenance

SAP NW : EP / PI Support

SAP Functional Support (HCM, FICO, MM, SD, PS)


General IT Helpdesk support including:

Help Desk Planning

Help Desk Operations

Remote Monitoring Service

Feasibility for Enhancement Projects and Technical Development